Returns, Refunds & Exchanges

Q. What is your return policy?

Most items can be returned within 30 days, provided they are unused, in original packaging, and meet our eligibility requirements. Electrical parts, special orders, and certain non-stock items may not be eligible.

Q. How do I return an item?

You can return most items that are unused and in original packaging within 30 days. Contact customer service and request a Return Merchandise Authorization number (RM#).

Q. Do you charge a restocking fee?

Up to a 20% restocking fee may apply unless the return is due to our error or otherwise noted.

Q. Can I return an item without the original packaging?

No. Items returned without original packaging will be sent back. Be sure to place the part inside a separate box or shipping bag before attaching a return label.

Q. How are refunds processed?

Once your return is received and inspected, refunds are typically processed within 3–5 business days.

Q. Are shipping charges refundable?

Shipping costs are non-refundable unless the error was on our end.

Q. Can I return a part that doesn't fit my car?

If the part doesn't fit due to an incorrect order, it may be returned if it meets our standard return eligibility. If we shipped the wrong part or listing specs were inaccurate, we will cover return shipping and issue a full refund.

Q. How long does it take to get my refund?

Refunds are issued to the original payment method within 3–5 business days after we receive and inspect the return. Your bank may take additional time to post the refund.

Shipping & Delivery

Q. When will my order ship?

Most orders placed before 2PM CST ship the same business day, unless otherwise noted on the product page.

Q. Where do you ship from?

We ship from multiple warehouses across the country. Most shipments originate from our main facility just east of Nashville, TN.

Q. Which carriers do you use?

Orders typically ship via UPS, FedEx, or USPS. Carrier selection depends on location, size, and delivery speed.

Q. Do you guarantee delivery times?

While we work to get your order to you as quickly as possible, we cannot guarantee carrier delivery times once the item is shipped.

Missing, Damaged, or Incorrect Items

Q. What should I do if my order arrives damaged or incorrect?

You must report damaged, missing, or incorrect items within 5 days of delivery. Please submit:

• A photo of the item
• A photo of the packaging
• A photo of the shipping label

We may also request additional verification, such as:

• A photo or video showing a handwritten note with your order number and the current date
• A carrier inspection or internal review

Q. What if my tracking shows delivered, but I did not receive the package?

If the carrier’s tracking information confirms delivery to the shipping address provided at checkout, we are not responsible for lost, stolen, or misplaced packages. Responsibility for the package transfers to the customer once the carrier marks the shipment as delivered.

We recommend checking with household members, neighbors, or building management, and contacting the carrier directly to initiate a delivery investigation. For future orders, consider using a secure delivery location or requesting signature confirmation for high-value shipments.

Warranty & Coverage

Q. What kind of warranty do your parts come with?

Most parts we sell are covered by a standard 2-Year/24,000 mile (whichever comes first) Limited Warranty, unless otherwise stated. However, products sold under our Bison Performance brand come with an exclusive Limited Lifetime Warranty.

Q. What does the Bison Performance Limited Lifetime Warranty cover?

The Limited Lifetime Warranty covers defects in materials and workmanship for as long as the original purchaser owns the vehicle on which the Bison Performance part was first installed.

Q. Is the Bison Performance warranty transferable?

No. This warranty is non-transferable. It only applies to the original purchaser and the vehicle on which the part was originally installed.

Q. What happens if I sell the vehicle or transfer the part?

The Limited Lifetime Warranty becomes void if the part is moved to another vehicle or if ownership of the vehicle changes.

Q. Do I need documentation to file a warranty claim?

Yes. You must provide proof of purchase, and we may request technical documentation or photos depending on the issue being reported.

Privacy & Account Security

Q. What personal information do you collect and why?

We collect information necessary to process orders, improve service, and ensure account security. This includes your name, address, email, phone number, and billing details.

Q. Do you share my personal information?

No. We do not sell or share your personal data except as required to process orders or comply with legal requirements.

Q. How do you protect my credit card information?

Credit card transactions are processed via encrypted, PCI-compliant systems. We do not store full card numbers.

Product & Fitment

Q. How do I know if a part fits my vehicle?

Use our fitment tool to enter your vehicle's year, make, model, and engine type. Fitment information is shown on the product page.

Q. Do I need my VIN to place an order?

While not required, providing your VIN during checkout can help verify part compatibility if questions arise.

Q. What is a core charge and why do I have to pay it?

A core charge is a refundable deposit charged for certain parts. Return your old part (the core) to receive the refund.

Q. What if a part is discontinued or unavailable?

If a part is discontinued, we will contact you with alternatives or process a full refund.

Ordering & Payment

Q. What payment methods do you accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, and select financing options where available.

Q. Can I use multiple promo codes?

No. Only one promotional or discount code may be used per order.

Q. Do you offer financing or buy now, pay later options?

Yes. Depending on your order total and the items in your cart, financing or buy now, pay later options may be available at checkout through trusted third-party providers like Affirm or Klarna. Availability may vary based on your location and credit approval.

Taxes & Core Returns

Q.  Do you offer wholesale pricing or tax-exempt purchases?

Newparts.com is a retail website operated by Newparts Inc. and is intended for individual consumers and standard retail transactions.

We do not offer wholesale pricing, tax-exempt purchases, or business account handling through our retail platforms. All prices reflect retail rates and may differ from those on our wholesale site, ShopStock.com.

If you're an auto repair shop or other tax-exempt business looking for wholesale access, please visit ShopStock.com to apply for a B2B account.

Q. Do I have to pay sales tax?

Sales tax is collected in accordance with state laws based on your shipping address.

Q. How do I return a core and get my refund?

Follow the core return instructions included with your order or visit our returns page for details.

Account & Preferences

Q. Do I need an account to place an order?

No. You can check out as a guest, but creating an account allows for faster checkout and order tracking.

Q. How do I reset my password?

Click "Forgot Password" on the login page and follow the email instructions to reset your password.

Installation & Tech Help

Q. Do your parts come with installation instructions?

Installation instructions are not guaranteed. Some manufacturers may provide installation guidance or documentation at their sole discretion, which may be included in the product packaging or linked on the product page. However, we do not maintain a database of which products include installation material and which do not.

Q. Can I install this part myself?

We do not provide technical support, mechanical advice, or repair instructions. All parts should be installed per the manufacturer’s instructions and/or by a certified repair facility or professional technician. We recommend referring to your vehicle’s owner’s manual or service manual for any questions related to basic service or installation.

Inventory & Availability

Q. What does "Ships in 1–2 days" mean?

This means the part is in stock and typically leaves our warehouse within 1–2 business days.

Q. Can I reserve an item that’s out of stock?

At this time, we do not offer reservations or backorders on out-of-stock items.

International Orders

Q. Do you ship internationally?

Currently, we only ship within the United States.

Q. Will I need to pay customs or import duties?

If international shipping becomes available, duties and fees will be the responsibility of the recipient.

Order Changes & Customer Support

Q. Can I cancel or change my order after placing it?

Orders are processed quickly to ensure fast shipping. If your order has not yet been packed or assigned a tracking number, we may be able to cancel or modify it. Please contact customer support immediately.

Q. How do I contact customer support?

You can reach us via email, live chat during business hours, or through our Contact Us page. We typically respond within one business day.

General Questions

Q. Do you have a physical store?

We are an online retailer and do not operate a brick-and-mortar location. All orders ship from our warehouse network across the U.S.

Q. How can I check the status of my order?

Log in to your account and go to "Order History" to view real-time tracking updates.

Q. Is your website secure?

Yes. Our website uses SSL encryption and PCI-compliant payment processing. We do not store full credit card details.

Q. How do you use my personal information?

We only use your information to process your order, provide customer support, and improve your experience. We never sell your data. See our Privacy Policy for more details.

Q. Are your parts OEM or aftermarket?

We carry both OEM and high-quality aftermarket parts. Product listings will specify the type. If you're unsure, please contact customer service for clarification before ordering.

Q. Can I filter parts by my vehicle?

Yes. Use our fitment tool by entering your year, make, model, and engine to see only compatible parts.