Effective Date: July 30, 2025

We value your business and are committed to providing quality automotive parts, along with fair, transparent policies. This policy outlines our standards for returns, refunds, exchanges, cancellations, and related concerns or question, and is designed to ensure a smooth and transparent process for both our customers and our business. By outlining clear standards for returns, refunds, and exchanges, we aim to minimize confusion, reduce delays, and provide consistent customer support to get you what you need when you need it.

1. Standard Returns & Refunds

• Item must be unused, uninstalled, and in original, undamaged packaging
• Returns must be initiated by contacting customer support
• A restocking fee of up to 20% may apply
• Original shipping charges are non-refundable
• The customer is responsible for return shipping unless the issue is confirmed as our fault
• Refunds are issued to the original payment method after inspection and approval

2. Return Eligibility

• Returns must be initiated within 30 days of delivery.
• All returns require a Return Merchandise Authorization (RMA). Unauthorized returns may be refused.
• Once approved, items must arrive at our warehouse within 30 days of receipt of the RM#
• Returned items must be in resalable condition, with all parts and accessories
• Returns showing signs of installation, wear, or damage will not be accepted.
• To initiate a return simply contact our customer service

3. Non-Returnable Items

The following items are not eligible for return:

• Installed, used, or test-fitted parts
• Electrical components (e.g., sensors, ECUs, modules)
• Custom orders or items marked Final Sale
• Items without original packaging, labels, or accessories
• Opened filter kits, gaskets, or any part potentially contaminated

4. Core Returns

Certain products are sold with a core charge, which is a refundable deposit required by manufacturers to incentivize the return of used parts (cores) for remanufacturing or recycling.

How to Return a Core

• Contact Customer Support First - All core returns must be initiated by contacting our customer support team to obtain return authorization and instructions.
• Use the Original Packaging - Ship the core in the original box or packaging that came with the replacement part, whenever possible.
• Ensure the Core Is Complete and Undamaged
• The returned core must match the original part and be rebuildable.
• It must not have any cracks, burns, or broken casings.
• Excessive rust or physical damage may result in rejection or a partial refund.
• Drain All Fluids - Cores must be completely drained of oil, coolant, or any other fluids before shipping. Failure to do so may result in disposal or environmental fees.
• Include Order Information - Place your invoice or order number inside the package to ensure proper processing.
• Return Within 30 Days - The core must be received within 30 days of the original delivery date to qualify for a refund.
• Shipping Costs - Customers are responsible for return shipping costs unless otherwise noted at the time of purchase or return authorization.

Core eligibility requirements:

• Match the original part purchased
• Be in rebuildable condition (no major damage, excessive corrosion, or missing components)
• Be received within the 30-day return window

If the core is not acceptable or is returned late, we reserve the right to deny the refund or issue a partial refund.

When will I receive my core refund? Once your core is received and inspected, the refund is typically processed within 3–5 business days and issued to the original payment method.

5. Return Shipping

• Customers are responsible for return shipping unless the return is due to our verified error.
• Items must be securely packaged.
• We are not liable for items damaged during return transit due to inadequate packaging.

Carrier-Confirmed Deliveries

If a shipment’s tracking information confirms delivery to the address provided at checkout, we are not responsible for lost or stolen packages. Once a package is marked as delivered by the carrier (e.g., USPS, FedEx, UPS), responsibility for the package passes to the customer.

Claims of non-receipt for packages marked as delivered are not eligible for refunds or replacements. We strongly encourage customers to:

• Verify the shipping address is accurate before completing the order
• Monitor tracking updates
• Choose secure delivery locations (e.g., business addresses or secure boxes)
• Request signature confirmation for high-value orders (when available)

6. Fitment Responsibility

Customers are solely responsible for verifying part fitment based on the vehicle's make, model, year, engine, and other specifications. While our team may assist with compatibility based on the information provided (such as VIN), we do not guarantee fitment, as there may be unreported vehicle modifications, manufacturing variances, or prior damage that affects installation.

If the product listing was accurate and the part does not fit, the return may still be subject to a restocking fee of up to 20% and return shipping charges.

We will only cover return shipping and issue a full refund if the item does not match the specifications published on our website due to our error or proof of us shipping the incorrect part.

7. Restocking Fees

A restocking fee of up to 20% may apply for returns resulting from customer ordering errors, change of mind, or failure to verify fitment.

8. Refund Details

• Refunds are issued to the original payment method within 5–7 business days of receiving and approving the return.
• Shipping charges are non-refundable, unless due to our verified error.
• Refunds may be reduced due to:
  • Restocking fees
  • Missing components
  • Damage or signs of use
• Timing of funds appearing may vary by your financial institution.
• You will receive an email confirmation once your refund is processed.

9. Order Cancellations

Orders are processed quickly to ensure fast shipping. Cancellation requests must be made immediately after placing the order. If a tracking number has been issued, the order cannot be canceled. Approved cancellations will be typically refunded within 5–7 business days.

10. Other Refund Scenarios

Refunds may be issued for duplicate charges, out-of-stock or discontinued items, incorrect shipments (eligible for refund or replacement), or lost/delayed deliveries, which are handled case by case.

11. Damaged, Missing, or Defective Items

Damaged, missing, or incorrect parts must be reported within 5 days of delivery. Please submit photos of the item, packaging, and shipping label. We may request additional proof, such as a photo or video with a handwritten note showing your order number and date, or a carrier inspection before processing.

12. Warranty Returns

To initiate a warranty return:

• Contact support by email or live chat
• Provide:
  • Sales order/invoice number
  • Part number (SKU) and quantity
  • Reason for return
  • VIN, mileage at installation, and mileage at removal
• Once approved, you may purchase a replacement part
• We will credit the return once the part is received and inspected
• Warranty returns must arrive within 30 days of the RMA being issued
• For full details, visit our Warranty Policy (link)

13. Exchange Policy

We do not offer automatic or direct exchanges. If you need a different item, you must return the original part and place a new order.

Exchanges may be approved in these limited cases:

• We shipped the incorrect item (verifiable fulfillment error)
• You received a defective item and reported it within 7 calendar days of delivery

If your case qualifies:

Option 1: Immediate Reorder

• Place a new order for the correct item
• Once your return is received and approved, a refund will be issued in accordance with this policy

Option 2: Replacement After Return

• Return the incorrect or defective item first
• Upon approval, a replacement will be shipped (subject to availability)

Additional Terms:

• All exchange requests must be submitted to and approved by our support team.
• Returned items must meet our condition standards (unused, uninstalled, and in original packaging)
• If the returned item is used, damaged, incomplete, or otherwise ineligible, the exchange may be denied, or the item returned at your expense.
• Shipping charges for exchanges may be the customer’s responsibility unless the issue is confirmed due to our error.

Note: Fitment is the responsibility of the customer. While our team may assist with compatibility using information you provide (e.g., VIN), we do not guarantee fitment. Exchanges due to fitment issues are not covered unless the part was misrepresented in our listing.

14. Return Fraud & Verification Policy

To prevent fraud, all returns are visually inspected and verified against order history. Returns may be rejected if items appear used, altered, or swapped. We may also request additional documentation at our discretion.

15. Chargeback & Dispute Policy

By placing an order, you agree to follow our published return and resolution process.

Initiating a chargeback without contacting us first may result in:

• Account suspension
• Blacklisting from future purchases
• Legal or collections action if in violation of clear policies

16. Reserved Rights

• Update this policy at any time without notice
• Refuse returns that do not meet our conditions
• Limit returns from customers with excessive or suspicious return activity
• Require photo or video proof for return or refund claims
• Refuse service to customers engaging in abuse, fraud, or dishonest practices

17. Product Specifications & Supplier Disclaimers

While we strive to provide accurate and up-to-date product information, including descriptions, specifications, images, and country of origin, variations may occur due to manufacturer or supplier changes. Product images, descriptions, and specifications may include reference to a country of origin (e.g., “Made in Germany”) based on manufacturer or supplier data available at the time of listing. Due to supply chain shifts, global sourcing, and manufacturer production changes, we do not guarantee any specific country of origin for fulfillment, even if referenced in the listing.

We reserve the right to fulfill orders with equivalent parts from different manufacturing sources, provided they meet the same fitment, quality, and performance standards, even if origin or branding differs from product images or descriptions. Country of origin variations are not considered grounds for return, refund, or exchange.

18. Still Need Help?

We’re here to help. Contact our Customer Support Team with any questions before or after your order.

Important Return Policy Notice:
Return terms and conditions may vary depending on the type of customer (retail vs. wholesale) and the website through which the purchase was made. If you are a customer of more than one Newparts Inc. website, please ensure you are referencing the return policy that applies to the specific site and order. For questions about which policy governs your purchase, contact our support team before initiating a return.

Newparts.com is owned and operated by Newparts, Inc. All returns, refunds, exchanges, and warranty claims are processed by Newparts, Inc., the parent company of Newparts.com.