Shipping Information

Effective Date: June 30, 2025 

Most orders are shipped using trusted carriers such as UPS, FedEx, and USPS. We operate from multiple warehouses across the United States, with our main distribution center located east of Nashville, Tennessee. This allows us to optimize shipping times and help ensure fast, reliable delivery.

Same-Day Shipping

Orders placed before 2:00 PM Central Standard Time (CST) on a business day typically ship the same day, unless otherwise noted on the product’s shipping information. Orders placed after this cutoff or on weekends or holidays will be processed the next business day.

Shipping vs. Delivery Time

Shipping time refers to when an item leaves our warehouse. Delivery time is the time it takes the carrier to deliver your order. Estimated delivery dates provided at checkout are based on carrier information and are not guaranteed.

Carrier Selection

We reserve the right to select the most efficient shipping method and carrier to deliver your order. While we do our best to meet delivery expectations, we cannot guarantee time in transit once the package has been handed to the carrier.

Tracking Information

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your shipment in real time.

Carrier-Confirmed Deliveries

If a shipment’s tracking information confirms delivery to the address provided at checkout, we are not responsible for lost or stolen packages. Once a package is marked as delivered by the carrier (e.g., USPS, FedEx, UPS), responsibility for the package passes to the customer.

Claims of non-receipt for packages marked as delivered are not eligible for refunds or replacements. We strongly encourage customers to:

• Verify the shipping address is accurate before completing the order
• Monitor tracking updates
• Choose secure delivery locations (e.g., business addresses or secure boxes)
• Request signature confirmation for high-value orders (when available)

Lost, Damaged, or Missing Packages

We take delivery issues seriously. To help us resolve any problems quickly and fairly, please follow the process below.

Report Window

You must report any damaged, missing, or incorrect parts within 5 calendar days of delivery. Reports made outside this timeframe may not be eligible for resolution.

Required Documentation

To initiate a claim, please submit clear photographs of:

• The item (damaged or incorrect)
• The packaging (interior and exterior)
• The shipping label (on the package)

Additional verification may be requested, such as:

• A photo or video showing a handwritten note with your order number and the current date
• Participation in a carrier inspection or internal review before a replacement, credit, or reshipment can be processed

Failure to provide sufficient documentation may delay or disqualify your claim.