Order or Item Cancellations:
Newparts.com cannot cancel or add onto orders once they are placed, only returned once the package has arrived. Orders for “Special Order” items cannot be returned.

New Product & Core Returns:
All new product (returns for credit) and core returns can be easily initiated through your online account. Simply login, find the shipping invoice containing the product you would like to return and click the “Return Items” link. Once you are on the return items page select the type of return you would like to initiate either “New Product” or “Core Refund” and begin selecting the products you would like to return. The only fee to return items will be the return shipping.

New Product Return Policies:
Newparts.com will accept the return of the product(s) only in the original, unused, and uninstalled condition within thirty (30) days of receipt. No returns will be given for cash or credit after thirty (30) days from the date you received your items. No returns will be accepted on special order parts, shop manuals, repair manuals, or quick reference manuals. Items are not returnable if they are not in the original sealed container/packaging. Do not ship items in their manufacturer packaging. Please ship the part, in it’s manufacturer’s packaging, inside of another box. Shipping costs for new product returns are the responsibility of the customer.

Core Return Policies:
Any cores must be in rebuild-able condition with sufficient parts to rebuild said core (rust, corrosion, OK). Cores must be returned to us in the box that the remanufactured part was sent to you in within thirty (30) days of original receipt. Shipping costs for core returns are the responsibility of the customer.

Return Restricted Items:
Certain items on our SITE may be marked as “Not Returnable” or “VIN Required”. These items cannot be returned and all sales are final.

Warranty Returns:
Each item will have a specific warranty listed in the item details and in the Shopping Cart. Warranty claims will not be honored for parts that were damaged due to misuse or incorrect installation. Newparts.com is not liable for any incidental expenses resulting from use or installation of a defective item. Additionally Newparts.com is not liable for any damage or labor cost.

Return Credits:
Return credits are processed within ten (10) days of receipt, so allow up to two (2) weeks from the date of return shipment for a credit to be processed. Most times returns are processed much faster than this but in the off chance that we’re behind schedule you won’t be disappointed.

Exceptions:
In limited circumstances we may make exceptions to this return policy to allow for returns outside of the specified time frame. In these special circumstances you will be issued store credit only.

Returned or Refused Package Policies:
Packages refused or abandoned but the customer will not be reimbursed initial shipping charges, and may incur restocking fees.